COVID-19 Salon Policy
All of us have been affected by the coronavirus (COVID-19) pandemic. We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.
If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. we appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again.
If you or any of the people you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other.
Before your appointment
24-48 hours before your treatment, you will be sent an online consultation form. You will be required to complete this before each appointment and before you arrive at the salon for your appointment. Failure to complete the consultation form before arriving at the salon may result in you being refused treatment.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible and alone. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. Our waiting area will be temporarily closed.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.
We require all clients to wear a face mask. Please wear the mask when entering the salon.
Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This will include disposable gloves / facemasks & visor where appropriate.
We can confirm that the laundering of uniforms is a priority and can assure you that all salon laundry is washed at 60 °C.
All disposable items are bagged and safely removed from the treatment area regularly during the day.
There will be a temporary charge for PPE of £3 added to each bill, to help comply with the government guidelines.
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.
We have decided that all treatments above the neck cannot be provided until further notice.
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in according with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we will only be accepting card payments and would prefer contactless payments where possible.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thanks you for your understanding.